Bitlancer for Glofox Customer Testimonial: Club Pilates Australia & New Zealand
With five studios around Australia and two more studios coming soon, Club Pilates is one of the top Pilates studios in Australia. As a participant in the Bitlancer for Glofox Beta program, Club Pilates has been using Bitlancer to automatically process late cancellation and no-show fees in Glofox since early in 2022.
From manual to hands-off
According to Brendan James, Club Pilates CEO, staff were dealing with late cancellations and no-shows manually and individually. The results weren’t always consistent.
“It was a manual process to track the no-shows and then a manual transaction to charge them,” Brendan relates. “Often these transactions just got missed because our staff felt bad about processing the fees.”
Saving time and increasing revenue
Now Bitlancer automates Club Pilates’ no-show/late cancel policies in Glofox, so the software does the work — saving staff time and making their workdays less stressful.
“Bitlancer easily saves us 30 minutes per day that we’d otherwise spend processing no-show and late cancellation transactions,” Brendan estimates. “And we made $500 in additional revenue from cancellation fees in just the first month alone. Bitlancer for Glofox has definitely been worth the low monthly cost.
Happier members
Another benefit of using Bitlancer for Glofox is that late cancellations and no-shows are both significantly reduced. This means more open slots for Club Pilates members who want to join a class.
But the biggest benefit Club Pilates gets from automating late cancellation/no-show fees is increased member satisfaction.
“Our members are happier now when booking in because everyone has a more accurate expectation of how many people will be in each class,” Brendan relates.
Easy to get started
Club Pilates reports a positive experience working with Bitlancer.
“Bitlancer’s support has been great,” shares Brendan. “The team is always helpful and willing to assist as needed.”
“If you don’t automatically process late payments in Glofox today, then do it!” Brendan adds.
Interested in late cancel/no-show automation for Glofox? Here’s how to get started.