I just signed up. What happens next?

Welcome to Bitlancer for Mindbody! We’re excited to work with you.

If you just signed up for Bitlancer, that means you should have:

• Answered our brief sign up form relating to your studio details, product IDs, and other pertinent details.

• Stored your credit card information securely - don’t worry, you won’t be charged until your service is setup.

• Clicked an activation link to allow our software to “talk” to your Mindbody account.

If you don’t remember completing one of these steps, please reach out to Bitlancer Support and we’ll be happy to help!

Here’s what to expect next. Please read the bolded portions carefully:

• The setup process takes about 24 hours. Don’t worry - you’ll hear from us once you’re all setup!

• Once your studio is setup in our software, you’ll begin receiving reports for your classes.

  • These reports are sample reports of how our software works, and what penalties would have been applied. No charges will actually process until you give us written confirmation that the software is behaving as expected.

  • You will receive one report in the morning summarizing the late cancels & no shows from the previous day, and another report later that evening summarizing what charges have been processed.

  • The time in between the reports allows you to correct any invalid late cancels & no shows prior to penalties being applied.

Please view our full example to learn how the software works in detail.

We hope you enjoy Bitlancer for Mindbody!