How do I forgive a customer?

There are a slew of ways you can forgive a customer with our service!

You can enable automatic forgiveness and automatically forgive customers for their first (or second) offense in a certain time period. Some of our customers forgive one penalty every 10 years, others twice every 30 days! Please contact Bitlancer Support to enable this feature.

Clients will also be forgiven if the class is cancelled or they are marked as forgiven in your preview report prior to charge processing, which is usually no earlier than 3 PM the day after the class occurs.

To forgive a client after you’ve received your preview report, you can do the following:

• Review their transaction history. If charges haven’t processed, you waive their penalty via the preview report by selecting the checkbox next to their name and clicking “Waive Selected Penalties”. Most charges process after 3 PM local time on the day you receive your preview report.

• If charges have processed, you can refund the charge within Glofox.