How do I handle failed charges?

A charge can fail for a number of reasons, including but not limited to the client having an expired credit card, their bank denying the charge, or the customer not having a stored credit card on their account to begin with.

We will attempt to re-process a failed charge in certain circumstances within two hours of the original failure. All charge attempts will be complete by the time you receive your final report. Any failures reflected in the final report should be processed and/or handled manually by your studio staff.

We do not send emails on your behalf notifying customers of failed charges and/or invalid credit cards.

We offer one optional feature which may be useful in handling failed charges:

• A weekly report can be sent to you summarizing all failed charges.

If you would like to enable this feature, please contact Bitlancer Support.